Refund policy

Returns Policy

We provide detailed product information and sizing guidance to help you choose the right cap. If you’re unsure before ordering, please contact us by email Hexcapsbusiness@gmail.com, we’re happy to help.

Please choose carefully, as HEXCAPS does not accept returns or refunds for change of mind, incorrect size selection or personal preference.

If your item arrives faulty, damaged, incorrect or significantly different from its description, please contact us with your order details and photos. We’ll provide an appropriate remedy in accordance with Australian Consumer Law.

Installation and Damage Policy

HEXCAPS must be installed by a qualified bicycle shop using a calibrated torque wrench. The installer must confirm that the relevant component is tightened only to the bicycle or component manufacturer’s specified torque.

Incorrect fitting, excessive force or over tightening may cause HEXCAPS to crack or snap. Damage resulting from improper installation, over tightening, misuse or modification is considered user or installer damage and isn’t eligible for a change-of-mind refund or replacement.

Please retain your bike-shop installation receipt. If a product appears defective, stop using it and contact us with your order details, photographs and installation information.